Technischer Support (1st & 2nd Level) (m/w/d) – B2B-Software
Core
Technical support specialist for B2B SaaS software, handling tickets from initial contact to root cause analysis and acting as a bridge between customers and the development team.
Role type
Technical Support Engineer (1st & 2nd Level)
Builds
B2B SaaS application for inspection, maintenance, and documentation compliance
Domain
B2B Software / SaaS / Facility Management & Safety
Deliverable
client delivery
Required skills
Technical troubleshooting, root cause analysis, software architecture understanding, database knowledge, technical documentation, process improvement, stakeholder communication
Preferred skills
Ticketing systems, testing, CRM, SaaS environment, Customer Success collaboration
Technologies
Ticketing systems, CRM, SaaS platforms
Responsibilities
Resolve technical tickets across 1st and 2nd level, perform root cause analysis for complex issues, document bugs for the development team, test new features and beta versions, create and maintain technical documentation and help guides, optimize support processes and automation
Seniority
Mid-level, hands-on IC