电商售后产品经理（J77689）
Core
Strategic planning and capability building for after-sales and service products in e-commerce, focusing on optimizing processes like returns/refunds and launching new service lines to enhance customer trust and experience.
Role type
Senior Product Manager (E-commerce After-Sales & Service)
Builds
Transaction guarantee service products (e.g., door-to-door replacement, instant refunds, price protection) and core after-sales capabilities (e.g., dispute resolution, compensation policies).
Domain
E-commerce / Customer Service / Transaction Assurance
Deliverable
product features
Required skills
Product strategy, cross-functional project management, data-driven service optimization, market and competitor analysis, service product design.
Preferred skills
Deep understanding of e-commerce after-sales systems, experience in transaction guarantee products.
Responsibilities
Define strategic direction for after-sales products; lead the design and launch of new service features; optimize service processes and user experience based on data; coordinate cross-departmental resources to drive project execution.
