Lead Principal Platform Software Engineer - Seattle

USAFull-time$97k–$306k2026-10-17 → 2026-11-10

Core

Lead AI for Support technical programs, platform architecture, and cross-group initiatives to provide trusted knowledge to GenAI agents and improve support efficiency.

Role type

Lead Principal Platform Software Engineer (AI & Support)

Builds

AI agents, support automation, chat, ticketing, data harvesting, identity, configuration, API gateway, and shared observability frameworks.

Domain

Enterprise Software, AI/ML, Customer Support

Required skills

AI agent development, platform architecture, API design, security governance, observability, software lifecycle management, cross-functional leadership, strategic planning, root cause analysis, mentorship

Preferred skills

GenAI integration, cloud platform standards, performance optimization

Technologies

AI Agents, API, Oracle, Security, LESS

About Oracle

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.