ServiceNow Production Support - San Francisco
Core
Provide day-to-day operational support, troubleshooting, and maintenance for ServiceNow production instances to ensure high availability and reliability for critical business operations.
Role type
Senior ServiceNow Production Support Engineer
Builds
Stable and performant ServiceNow ITSM environments and integrations for enterprise clients
Domain
Financial Services / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform architecture, ServiceNow scripting (JavaScript, Glide API), API integrations, Splunk, Grafana, ITIL practices, web development frameworks
Preferred skills
ServiceNow Certified System Administrator, automation scripting, Agile development methods
Technologies
ServiceNow, JavaScript, Glide API, Splunk, Grafana, APIs, ITSM
Responsibilities
Analyze, troubleshoot, and resolve issues in ServiceNow application flows and integrations; install, upgrade, and manage APIs between ServiceNow and enterprise systems; monitor environments for anomalies using observability tools; troubleshoot complex ServiceNow code problems and implement fixes; automate monitoring and maintenance activities; develop and document standard operating procedures; partner with internal customers to validate new implementations.
Seniority
Senior, hands-on IC
