IT Operations & Service Manager (m/w/d)
Core
Operate and improve central IT services, manage external IT service providers, and oversee IT architecture and portfolio management.
Role type
IT Operations & Service Manager
Builds
Central IT services and infrastructure
Domain
IT Services / Managed Services
Required skills
IT service management, vendor management, SLA monitoring, IT infrastructure development, backup, monitoring, virtualization, Azure, Active Directory, KPI-based control
Preferred skills
ITIL, MS-900, SC-900/SC-300
Technologies
Azure, Active Directory
Responsibilities
Ensure smooth operation of central IT services, Manage external IT service providers, Collaborate with internal teams and IT architecture, Monitor and ensure Service Level Agreements, Contribute to continuous development of IT infrastructure
Seniority
Mid-level, hands-on management