Applications Specialist Lead
Core
Lead and maintain the Planview ProjectPlace application for Project Management Offices (PMOs), handling onboarding, configuration, and support.
Role type
Senior Applications Specialist Lead
Builds
Project management software configurations and support artifacts for PMOs
Domain
Enterprise Resource Planning (ERP) / Project Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
technical tool administration, application configuration, scripting, system capacity evaluation, data archiving, user management, troubleshooting, requirements documentation, vendor coordination
Preferred skills
experience with Planview ProjectPlace, knowledge of PMO processes
Technologies
Planview ProjectPlace, Flow Support
Responsibilities
Lead meetings with IT and business partners to understand application needs for PMO onboarding; define, document, and assess requirements for completeness and testability; coordinate with vendors to implement application changes; provide reporting and analysis to monitor support demand; deliver ongoing support and maintenance for assigned applications; create detailed artifacts such as documentation and data flow diagrams; evaluate system capacity and data retention needs; maintain existing job aids; support the Production Readiness ticketing process; troubleshoot issues independently and communicate resolutions; manage user accounts by adding, editing, and removing users; attend monthly webinars to stay current on system enhancements.
Seniority
Senior, hands-on IC