Future Openings - SRE Support Engineer - Observability
Core
Provide high-impact technical support for a large technology company's internal IaaS platform, focusing on monitoring, alerting, telemetry, and operational tooling for hundreds of millions of users.
Role type
Senior SRE Support Engineer (Observability)
Builds
Internal developer platforms and observability tooling used by global engineering teams
Domain
Cloud-native infrastructure, Observability, SRE
Deliverable
client delivery
Required skills
Kubernetes, Prometheus, AlertManager, OpenTelemetry, Linux troubleshooting, TCP/IP networking, distributed tracing, incident management, documentation, pattern analysis
Preferred skills
Grafana, log aggregation, internal support tooling automation, SRE methodologies
Technologies
Kubernetes, Prometheus, AlertManager, OpenTelemetry, Linux, Slack, TCP/IP
Responsibilities
Manage Slack threads and support tickets for observability issues; Troubleshoot complex Linux and networking incidents; Build and maintain knowledge base articles and onboarding playbooks; Analyze customer trends to provide feedback to engineering teams; Participate in post-mortem reviews and drive operational improvements
Seniority
Mid-Senior, hands-on IC
