Operations Technician
Core
Remote troubleshooting, site and roadside monitoring, and general uptime for roadside network devices and Red-Light Camera equipment to ensure clients' devices remain online and operating at peak efficiency.
Role type
Senior IC Operations Technician (Remote Systems & Monitoring)
Builds
Roadside network device uptime and Red-Light Camera image quality
Domain
Transportation infrastructure / Traffic safety technology
Required skills
Remote troubleshooting, Network troubleshooting, Data management, Ticket administration, Work order management, SLA adherence, Data interpretation, Multi-tasking, Documentation management, Regulatory compliance
Preferred skills
Agile Scrum (Scrum Master/Product Owner), Scripting (PowerShell, Visual Basic, Python), Microsoft Suite (Power BI Pro, Viso), Bachelor's or Associate's in IT/CS, 2+ years in Operations/Remote Troubleshooting