IT Support Specialist
Core
Deliver Help Desk support to resolve user issues efficiently, manage ticket priorities, and maintain seamless technology services for new users and existing staff.
Role type
IT Support Generalist (via careerplan.io/jobs/g16a42b9-it-support-specialist-at-bering-straits-native-corporation)
Builds
Workstation setups, software configurations, and user onboarding
Domain
IT Operations / Help Desk
Required skills
Active Directory, Microsoft 365, hardware support, ticketing systems, Active Directory management, workstation configuration, software installation, inventory management, Active Directory group assignment, hardware upgrades, software upgrades
Preferred skills
Familiarity with ticketing systems
Technologies
Active Directory, Hardware Support, Microsoft 365, Office 365
Responsibilities
Deliver Help Desk support to resolve user issues efficiently, Respond swiftly to requests received via the IT Help Desk, Manage ticket priorities in the Service Desk, Adjust configurations and software settings for local workstations, Utilize and oversee Help Desk tracking software, Assist in the onboarding process for new users, Ensure workstations are equipped with necessary hardware and software, Install, test, and configure new workstations and peripherals, Maintain an inventory of equipment, software, and licenses, Escalate unresolved issues to the Service Desk, Oversee the setup and deployment of PCs for new hires, Assign users and devices to the correct groups in Active Directory, Conduct timely upgrades for workstation hardware and software as necessary
Seniority
Entry-level (0-1 years experience)
