Consultant Service & Prozessmanagement (m/w/d)
Core
Consultant advising clients on implementing and evolving Service Management solutions, designing service-oriented processes, and supporting Enterprise Service Management transformations.
Role type
Service & Process Management Consultant
Builds
Service management solutions and optimized service processes for clients
Domain
IT Services / Digital Transformation / Enterprise Service Management
Required skills
Service Management expertise, Process consulting, End-to-End process understanding, Service platform implementation, Transformation project management, Analytical thinking, Stakeholder collaboration
Preferred skills
Knowledge of Service Management frameworks, Process optimization methodologies, AI application knowledge
Technologies
Service Management platforms, AI tools
Responsibilities
Advise clients on Service Management solution implementation and evolution, Design and implement service-oriented processes across business units, Support selection and implementation of Service platforms, Analyze existing service landscapes to identify optimization potentials including AI use cases, Accompany Enterprise Service Management transformation projects, Ensure stable and efficient operation of established service solutions, Collaborate closely with business units, IT, and stakeholders
