Operations Director
Core
Develop operating standards, SOPs, and guidelines for pre-opening and oversee overall operational and financial performance for self-managed hotels and properties.
Role type
senior IC operations director (hospitality)
Builds
standardized operating models, service standards, and operational systems for multiple hotel properties
Domain
hospitality + real estate investment
Required skills
pre-opening management, hotel operations, technical and asset management, OS&E procurement, revenue optimization, yield management, OPEX management, CAPEX management, asset value optimization, sustainable asset management, supply chain risk management, technology application for operational efficiency, strategic thinking, business analysis, decision-making, budget management, risk management, talent assessment, team development, succession planning, coaching, performance management, change management, problem-solving, cross-functional coordination
Preferred skills
postgraduate qualifications, overseas experience in Tourism or Resort Real Estate
Technologies
none stated
Responsibilities
Develop operating standards, SOPs, and guidelines for the pre-opening stage; Review and supervise design standards, operational layouts, functional areas, MEP systems, mock-up rooms, finishing materials, and procurement packages; Coordinate with investors, contractors, and operators to ensure pre-opening and handover schedules are completed on time; Review business plans and provide strategic and operational recommendations to management; Oversee OS&E planning, supplier review, operating contracts, and required legal documentation for project launch; Standardize operating procedures and service standards for self-managed hotels and properties; Oversee overall operational and financial performance, including service quality, brand standards, profitability, and asset value; Manage operator performance, annual KPIs, OPEX, business plans, revenue, costs, GOP, guest satisfaction, and compliance with management agreements; Oversee engineering and energy costs, CAPEX, FF&E, maintenance, risk management, safety, and legal compliance; Evaluate operator performance and recommend corrective actions where required; Develop workforce plans, competency standards, recruitment, and training plans for the Operations function and managed properties; Evaluate employee performance and recommend recruitment, transfers, appointments, rewards, or disciplinary actions as appropriate; Develop training programs, succession plans, and a professional service-oriented working culture; Directly take on the role of Hotel General Manager during the pre-opening and initial operational handover stage of the assigned property, as required by management
Seniority
Senior, hands-on IC