IT Support Technician (MSP)
Core
Resolve escalated workstation, server, network, and Microsoft 365 issues for SMB clients while managing onboarding, offboarding, and deployments.
Role type
Level 2 IT Support Technician (MSP)
Builds
Client IT environments including RMM, firewall, Entra ID, and Microsoft 365
Domain
Managed Service Provider (MSP) for Small and Medium-sized Businesses
Required skills
Windows 10/11 administration, Active Directory/Entra ID, Microsoft 365 administration, TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, PowerShell scripting, RMM usage, SonicWall/pfSense/Cloudflare, background check clearance, valid driver's license
Preferred skills
CompTIA A+, Network+, Cloud+, Security+, home lab maintenance, cybersecurity news awareness, AI tool usage
Technologies
AI, Active Directory, Cloud, Firewall, Microsoft 365, Network, PowerShell, Security, SMB, TCP/IP, Windows, Office 365
Responsibilities
Resolve escalated workstation, server, network, and Microsoft 365 issues; Work daily with RMM, firewall, Entra ID, and Microsoft 365 environments; Manage client onboarding and offboarding, deployments, and project work; Visit client offices in the area when needed; Document completed work carefully and consistently; Mentor Level 1 technicians and support their development; Take ownership of the client experience from the initial call through confirmed resolution; Use AI tools responsibly to work efficiently while verifying results and safeguarding client information.