Technical Support Specialist
Core
Level 2 Technical Support Specialist diagnosing and resolving escalated IT issues across desktops, servers, networks, security platforms, and cloud services for multiple clients.
Role type
Senior IC Technical Support Specialist (MSP)
Builds
Client IT environments including Windows Server, Microsoft 365, networking, Wi-Fi, and firewalls
Domain
Managed IT Services / Cybersecurity / Cloud
Required skills
Windows desktop administration, Windows Server administration, Active Directory, DNS, DHCP, file and print services, Microsoft 365 administration, Exchange Online, SharePoint, Entra ID, networking fundamentals, firewall administration, PSA/ticketing systems, RMM tools, documentation
Preferred skills
None stated
Technologies
Active Directory, Azure, Cisco, Firewall, Microsoft 365, Security, SharePoint, TCP/IP, VPN, Windows, Office 365, AWS, Hyper-V, Linux, VMware, iOS, Android, Ubuntu
Responsibilities
Diagnose and resolve escalated issues across desktops, servers, networks, security platforms, and cloud services; Install, configure, and maintain client environments; Manage tickets from start to finish in PSA tool; Develop and refine standards, procedures, and documentation; Meet response and resolution targets; Ensure client data is backed up and recoverable; Provide both remote and on-site support; Serve as an escalation point for more junior technicians
Seniority
Senior, hands-on IC