IT Systems Engineer Level 2+
Core
Diagnose and resolve workstation, hardware, software, and network issues for managed IT customers, including on-site visits and project support.
Role type
Level 2+ IT Systems Engineer (Hybrid)
Builds
Customer workstations, servers, security controls, and IT project rollouts
Domain
IT Services / Managed Services
Required skills
Windows/Linux/Unix system administration, networking fundamentals (TCP/IP, DNS, DHCP), hardware troubleshooting, cybersecurity basics, scripting (PowerShell/Bash/Python), cloud platforms (AWS/Azure/GCP), virtualization (VMware/Hyper-V/KVM)
Preferred skills
CompTIA A+/Network+/Security+ certifications, relocation to Santa Barbara
Technologies
AWS Azure Bash Cloud Hardware Hyper-V Support KVM Linux Network PowerShell Python Security TCP/IP Unix VMware Windows
Responsibilities
Diagnose and resolve workstation, hardware, software, and network issues; Install, configure, and maintain customer workstations, servers, and related equipment; Help implement and maintain security controls; Visit customer sites to troubleshoot issues, install equipment, and assist with IT projects; Document system configurations, procedures, and troubleshooting steps; Prioritize support requests and keep customers updated; Handle and close at least five support tickets per workday