问诊业务运营专家（J100629）
Core
Formulate and execute operational strategies for Baidu Health's online real-person consultation business to drive scale growth, service quality, and user satisfaction.
Role type
Senior Operations Specialist (Online Medical Consultation)
Builds
Online real-person consultation services (AI + Human hybrid models)
Domain
Internet Healthcare / Telemedicine
Deliverable
production ML models | product features
Required skills
Strategic planning, supply chain optimization, service quality governance, data analysis, cross-functional collaboration, regulatory compliance
Preferred skills
Experience with medical e-commerce, competitor benchmarking, risk management
Technologies
Data analytics tools, platform governance systems
Responsibilities
Design service linkages and define experience boundaries for AI+human consultations; establish quality monitoring and risk identification rules for doctor response times and prescription validity; optimize doctor recruitment, activation, and scheduling strategies based on demand; collaborate with product teams to improve service fulfillment and user satisfaction.