Principal Data Center Support Technician
Core
Lead end-to-end hardware installation, removal, configuration, and troubleshooting in datacenter environments while ensuring error-free connectivity and compliance.
Role type
Principal Data Center Support Technician (Senior IC)
Builds
Hardware infrastructure, network communications solutions, and reliable datacenter services for customers.
Domain
Data Center Operations / Hardware & Networking
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware installation and removal, cabling validation, connectivity troubleshooting, incident management via logs and alarms, SOP/MOP adherence, security controls, health and safety compliance, project timeline management, peer coaching, process improvement, stakeholder liaison
Preferred skills
networking and server maintenance best practices, industry development awareness, advanced repair techniques, change control processes
Technologies
Hardware, Network, Oracle, Security, LESS
Responsibilities
Distribute tasks and execute on-site hardware diagnostics without disrupting critical infrastructure; replace server components and perform upgrades; implement network communications solutions and coordinate across teams; lead cabling validation and resolve transmission errors; monitor ticket queues and system logs to resolve complex incidents; apply technical fixes within SLAs and document outcomes; ensure adherence to site rules and security controls; promote health and safety compliance; train on advanced repair techniques and support continuous improvement; identify recurring issues and propose solutions; act as technical liaison between technical and non-technical groups; coach and mentor junior colleagues; contribute to hiring interviews and process improvements.
Seniority
Principal, hands-on IC with mentorship and process leadership
