Senior Coordinator: IT Support
Core
Provide and coordinate day-to-day support, maintenance, and assistance for IT hardware and software at resort locations, including workstations, peripherals, printers, telephones, and point-of-sale systems.
Role type
Senior IT Support Coordinator
Builds
IT hardware and software support for resort operations and guest services
Domain
Hospitality / IT Infrastructure
Required skills
IT support in enterprise environment, hardware configuration, ticket management, documentation creation, equipment disposal, procurement coordination, user support, safety practices
Preferred skills
Ability to ski or snowboard at an intermediate level, willingness to learn new skills, ability to work independently
Technologies
Hardware Support, Network Flow, LAN, Windows
Responsibilities
Provide and coordinate day-to-day support, maintenance, and assistance for IT hardware and software; Support internal applications and systems; Manage support tickets and document progress; Configure, track, maintain, and properly dispose of approved IT equipment; Coordinate the relocation and reinstallation of IT equipment; Create and maintain documentation and standard operating procedures; Assist with procurement and mentor or train junior PC technicians
Seniority
Senior, hands-on IC