Dispute Resolution Specialist
Core
Review customer concerns and claims decisions to ensure fair, compliant, and well-reasoned outcomes in personal injury disputes.
Role type
Dispute Resolution Specialist (Claims Review)
Builds
Independent review decisions and structured written findings for CTP claims
Domain
Insurance / Personal Injury Claims / Dispute Resolution
Required skills
Claims management, legal knowledge, medical knowledge, dispute resolution, customer service, written communication, active listening, attention to detail, objective assessment
Preferred skills
CTP claims experience, qualifications in Law/Business/Health/Mediation, stakeholder engagement
Responsibilities
Review customer concerns and claims decisions, prepare clear written review findings, communicate with customers and stakeholders, maintain accurate records, collaborate with claims and advocacy teams, identify process improvement opportunities