Customer Resolutions Officer Hybrid
Hybrid
Core
Manage customer disputes and complaints from start to finish, determining fair resolutions in line with regulatory requirements.
Role type
Customer Resolution Officer
Builds
Fair outcomes for customers and regulatory compliance
Domain
Financial services (credit)
Deliverable
client delivery
Required skills
dispute resolution, complaints management, regulatory compliance (RG 271), negotiation, problem-solving, written communication, verbal communication
Responsibilities
Own disputes from initial complaint to final decision, prepare final decision letters and submissions, partner with internal and external bodies, meet regulatory timeframes, identify process improvements