Operations Engineer, Baku
Core
Monitor and investigate production issues across a global platform for game developers and players, ensuring high availability and driving incident resolution.
Role type
Operations Engineer (SRE/DevOps)
Builds
Global commerce platform for video game monetization and distribution
Domain
Video game industry / High-availability SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Troubleshooting, Observability platform experience, Scripting, Incident management, Root cause analysis, Runbook development, Shift handoffs
Preferred skills
Experience with payments/e-commerce/SaaS/gaming workloads, Experience with Datadog or equivalent (Grafana, Splunk, New Relic, Elastic)
Technologies
Datadog, JIRA Service Management, Slack, APM, Logs, Metrics, Synthetic tests, Real User Monitoring
Responsibilities
Monitor operational dashboards and detect anomalies; Triage and investigate production incidents; Resolve lower-severity incidents end-to-end; Support major incident war rooms; Draft incident communications; Analyze incident trends and compile reports; Build operational automation and runbooks; Conduct shift handoffs; Publish health reports.
Seniority
Mid-Senior, hands-on IC
