Associate Director, Knowledge Intelligence
Core
Leads strategy, engineering, and governance of operational knowledge capabilities, transforming expertise into trusted, reusable knowledge for engineers, AI, and automation across Network Operations.
Role type
Associate Director, Knowledge Intelligence
Builds
Knowledge graphs, contextual services, ontologies, and knowledge services integrated with observability and AI platforms.
Domain
Telecommunications / Network Operations / AI & Automation
Deliverable
production ML models
Required skills
Knowledge engineering, knowledge graph construction, ontology design, observability integration, AI/ML operations, strategic roadmap definition, stakeholder leadership
Preferred skills
Large-scale technology environment experience, executive influence, vendor management
Technologies
Knowledge graphs, ontologies, observability platforms, AI/ML platforms, automation tools
Responsibilities
Drive knowledge intelligence strategy and maturity journey; Develop operational knowledge assets (runbooks, service models, incident knowledge); Build and maintain knowledge graphs connecting operational events and insights; Integrate knowledge systems with observability and AI platforms; Establish governance and lifecycle management processes; Drive adoption and capability development across teams.
Seniority
Senior, hands-on IC with leadership responsibilities
