Customer Support Specialist
Core
Provide first-line support via phone, email, and chat to real estate professionals, tenants, and owners using the PropertyMe cloud-based property management platform.
Role type
Customer Support Specialist (PropTech)
Builds
PropertyMe platform usage and customer retention
Domain
Real Estate / Property Management / PropTech
Deliverable
client delivery
Required skills
phone and email support, Zendesk, troubleshooting, upsell identification, churn recognition, active listening, critical thinking, time management
Preferred skills
Property Management, Real Estate, or Trust Accounting experience
Technologies
Zendesk
Responsibilities
Handle inbound support enquiries via phone, email, and chat; Triage requests and apply appropriate courses of action; Maintain comprehensive notes in ticketing software; Build and maintain knowledge base and help videos; Identify upsell opportunities and early warning signs of churn; Resolve complex customer issues with critical thinking.
Seniority
Individual Contributor
