Carrier Manager - Americas
Core
Own strategic and operational carrier relationships across the Americas portfolio, leading negotiations and performance reviews to optimize logistics costs and service.
Role type
Senior carrier management lead (logistics/commerce)
Builds
Carrier performance dashboards, commercial contracts, and routing strategies for global commerce operations
Domain
Cross-border logistics and e-commerce infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
carrier relationship management, contract negotiation, performance analysis, escalation management, cross-functional collaboration, commercial strategy
Preferred skills
experience with FedEx, UPS, DHL, ecommerce infrastructure businesses
Technologies
carrier management systems, logistics data platforms
Responsibilities
Lead negotiations on rates, surcharges, service commitments, and contract terms; Run quarterly business reviews and regular carrier-performance reviews; Monitor service, transit, and cost performance across key lanes and merchants; Lead major carrier escalations and drive corrective action; Recommend routing, carrier, and commercial changes based on performance and economics; Build disciplined internal reporting on carrier health and risk
Seniority
Senior, hands-on IC with strategic ownership
