Senior Engineering Manager - Agentic Process & Self-Service
Core
Lead multiple engineering teams to build and deliver scalable AI-powered customer experiences, intelligent self-service platforms, and conversational automation at Zip.
Role type
Senior Engineering Manager (AI & Self-Service)
Builds
Intelligent self-service platforms, AI-enabled customer experiences, and secure engineering infrastructure.
Domain
Financial services / AI / Customer Experience
Required skills
Engineering leadership, AI product delivery, distributed systems, LLM orchestration, RAG, vector databases, AI safety, team development, stakeholder management, risk management
Preferred skills
Modern engineering practices, enterprise AI platforms, regulated environment experience, high-performing culture building
Technologies
LLM orchestration frameworks, Retrieval Augmented Generation (RAG), vector databases, enterprise AI platforms
Responsibilities
Lead multiple engineering teams, shape engineering strategy for AI squads, deliver scalable AI experiences, build secure engineering platforms, champion modern engineering practices, guide technical direction, develop Engineering Managers, drive engineering excellence, collaborate across technology functions
Seniority
Senior, hands-on IC with management responsibilities
