Engineering Manager - Customer Experience AI
Core
Leading the development of an AI-powered Automated Resolution platform for crypto customer support using generative AI, LLM agents, and blockchain integrations.
Role type
Engineering Manager (AI/ML)
Builds
AI-powered automated resolution systems for crypto customers
Domain
Cryptocurrency / Generative AI / Customer Support
Deliverable
production ML models
Required skills
Large language model (LLM) development, RAG pipeline construction, distributed systems architecture, AI evaluation framework design, AI safety and guardrails, vector database management, orchestration frameworks (LangChain/LlamaIndex), Golang, cloud-native infrastructure (AWS/Kubernetes)
Preferred skills
None stated
Technologies
Pinecone, Weaviate, Milvus, LangChain, LlamaIndex, Golang, AWS, Kubernetes
Responsibilities
Drive roadmap for conversational AI platform (decision trees to LLM reasoning/RAG/agentic workflows), Lead integration of third-party AI solutions and scaling in-house LLM infrastructure, Build evaluation frameworks and feedback loops for model accuracy and compliance, Enable secure agent actions for workflows like transaction troubleshooting, Define technical architecture for vector databases and context management, Own operational excellence for reliability, latency, and token cost
Seniority
Manager, team leadership