Client Services Officer
Core
Support an existing portfolio of clients in the subscription and information management sector by managing accounts, processing orders, and handling claims.
Role type
Client Services Officer
Builds
End-to-end service delivery for a portfolio of clients
Domain
Subscription and information management
Deliverable
client delivery
Required skills
client account management, subscription order processing, claims management, CRM usage, billing and collections coordination
Preferred skills
B2B experience, subscription industry experience, professional services experience
Responsibilities
Manage and support a portfolio of existing clients, respond to client enquiries, assist with onboarding new accounts, prepare quotes and process subscription orders, manage claims and liaise with publishers and suppliers, maintain client and product records, ensure service level agreements are met, work with finance on billing and collections