Technical Operations & Client Success Manager - Australia
Core
Lead operational delivery and client success for Boxbar's Australian sites, ensuring installations and live events run smoothly while managing local technicians.
Role type
Senior field operations manager (live events/venues)
Builds
Operational processes and reliable service delivery for live events and venues
Domain
Live events, hospitality, venue operations
Deliverable
physical/clinical work
Required skills
Technical operations leadership, technician management, live event coordination, client relationship management, troubleshooting, process establishment
Preferred skills
Experience in hospitality or dispense systems, ability to work across time zones, flexibility for evenings/weekends
Technologies
Boxbar equipment
Responsibilities
Own operational delivery and day-to-day client support across Australian sites; Plan and oversee installations, activations, maintenance and event operations; Manage, schedule and develop Australian technicians; Attend key sites and events to check readiness and resolve problems; Maintain records of equipment, site requirements, incidents and costs; Establish reliable local processes and standards
Seniority
Senior, hands-on IC