Applications Support Analyst - LInux
Core
L1/L2 application support for business software running on Linux, focusing on triaging, troubleshooting, and resolving complex user issues end-to-end.
Role type
Application Support Analyst (L1/L2)
Builds
Reliability and resolution of critical business software applications
Domain
IT Operations / Application Support
Deliverable
client delivery
Required skills
Linux troubleshooting, SQL query writing, root cause analysis, incident management, cross-functional collaboration, documentation
Preferred skills
ITIL Foundation certification, log analysis, scripting (PowerShell/Python/Bash), cloud platform experience (Azure/AWS), ticketing tools (ServiceNow/Jira)
Responsibilities
Field and resolve complex user issues for Linux-based business software; conduct root cause analysis on recurring incidents; write and execute SQL queries for data investigation and reporting; manage incidents and service requests within an ITIL-aligned framework; collaborate with Development, Product, and Account Management teams; maintain runbooks and knowledge base articles; monitor application health and identify trends.
Seniority
Mid-level, hands-on IC