Order to Cash Operations Lead
Core
Lead end-to-end Order-to-Cash operations for OpenAI's EMEA commercial business, overseeing order intake, billing, collections, and cash application while driving AI and automation initiatives.
Role type
Senior individual contributor, Order-to-Cash Operations Lead
Builds
Scalable, automated order management, billing, and accounts receivable workflows for OpenAI's enterprise SaaS and usage-based customers
Domain
Artificial Intelligence / Enterprise SaaS / Financial Operations
Required skills
End-to-end Order-to-Cash execution, Order Management, Billing Operations, AR Collections, Credit & Risk Review, Cash Application, BPO governance, SOX controls, Data & Systems fluency, Stakeholder management
Preferred skills
High-growth environment experience, Usage-based/Subscription billing models, Automation & AI orientation, Process transformation
Technologies
CPQ, ERP, Billing platforms, Payment systems, Reporting tools
Responsibilities
Own end-to-end OTC execution from order intake to customer closeout; Govern offshore BPO execution via queue reviews and SOP adherence; Partner cross-functionally to resolve complex issues; Build scalable SOPs, playbooks, and dashboards; Identify and drive AI-enabled workflow improvements.
Seniority
Senior, hands-on IC
