Experience Designer, Future Experience
Core
Investigate customer, operational, and business behaviors through research to identify unmet needs and emerging opportunities for Coates Group's digital hardware and signage solutions.
Role type
Senior Experience Designer (Future Experience)
Builds
Future-state journeys, service concepts, interaction models, and interactive prototypes for global brands.
Domain
Digital signage, digital hardware, customer experience technology
Deliverable
product features
Required skills
Contextual research, field observation, stakeholder engagement, experience mapping, hypothesis synthesis, experimental design, prototyping, facilitation, narrative communication
Preferred skills
None stated
Technologies
None stated
Responsibilities
Investigate customer, operational, and business behaviors through contextual research, field observation, interviews, and stakeholder engagement to identify unmet needs and emerging opportunities. Map end-to-end experiences across people, processes, physical environments, and technology to reveal dependencies and opportunities for improvement or transformation. Synthesize research, behavioral insights, business signals, and emerging trends into clearly framed experience opportunities, hypotheses, and assumptions. Design experiments and validation activities with clear learning objectives and evaluation criteria. Translate insights and hypotheses into future-state journeys, service concepts, interaction models, and interactive prototypes at the appropriate level of fidelity, collaborating with technical and design specialists. Facilitate collaborative discovery, ideation, and evaluation activities with internal teams, clients, and partners to build shared understanding and challenge existing assumptions. Capture and communicate research findings, experiment results, and future opportunities through clear demonstration narratives, scripts, and supporting materials for executive and client stakeholders.
