Customer Service Officer
Core
First point of contact for customers, managing inbound enquiries, processing orders, and coordinating deliveries at a Naval Base facility.
Role type
Customer Service Officer (Logistics & Order Management)
Builds
Seamless customer experience and efficient delivery operations for Packaged Products
Domain
Construction materials / Cement manufacturing / Logistics
Required skills
Customer service, order processing, delivery scheduling, logistics administration, communication, Microsoft Office (Outlook, Excel), CRM/SAP/logistics systems
Preferred skills
Transport, logistics, manufacturing or industrial environment experience
Responsibilities
Manage inbound phone and email enquiries, process customer orders, coordinate customer deliveries with logistics teams, investigate and resolve delivery issues, liaise with internal stakeholders, maintain accurate order information in internal systems
Seniority
Individual Contributor