Taxi Trucks - Customer Service Officer
On-site
Core
Answering phone calls, taking client bookings, and resolving delivery issues for a logistics company.
Role type
Customer Service Representative (Logistics)
Builds
Client bookings and delivery status updates
Domain
Logistics and Transport
Required skills
Telephone communication, booking management, client liaison, issue resolution, data entry, policy compliance
Preferred skills
Knowledge of dangerous goods handling, manual handling safety, transport management systems
Technologies
Transport Management System (TMS), telephone systems, email, Google Live Spreadsheet
Responsibilities
Answering phone calls within 3 rings, taking accurate client bookings, monitoring email folders, escalating delivery delays, liaising with sub-contractors and departments, recording job updates in TMS.
Seniority
Individual Contributor