Customer Director

Faculty

LondonFull-time2026-11-09

Core

Strategic partner to Retail clients driving AI transformation in commercial, supply chain, and operations.

Role type

Senior Customer Director (Retail & Consumer)

Builds

Enterprise AI solutions for Grocery and Fashion & Apparel sectors

Domain

Retail, Consumer, AI, Data Science

Deliverable

production ML models

Required skills

C-level stakeholder management, strategic commercial growth, AI solution delivery, cross-functional team leadership, thought leadership, sector-specific expertise (Grocery/Fashion)

Preferred skills

Consulting experience

Technologies

Generative AI, Agentic systems, Decision intelligence, Computer vision, Simulation, Optimisation

Responsibilities

Drive revenue growth and expand accounts in Retail; Lead complex AI transformation programmes; Build trusted relationships with C-suite leaders; Shape commercial pitches and demos; Elevate industry profile via thought leadership; Guide multidisciplinary delivery teams; Manage a practice within a practice.

Seniority

Senior, hands-on IC with leadership responsibilities

About Faculty

Faculty is one of the world's leading applied AI companies, helping many of the organisations that shape our world to adopt AI successfully and safely. We play an important role in the emerging AI safety ecosystem. We already have many of the key Frontier Labs as clients, including Open AI and Anthropic, for whom we provide third-party red teaming, technical testing and other AI safety services. And we work with the UK government and other international governments on AI safety, including helping set up the AI Security Institute and delivering technical work which catalysed the first global AI