Head of Tenancy
Core
Lead tenancy services for social housing customers, ensuring safe, responsive, and values-driven outcomes while embedding the organization's mission across service delivery and decision-making.
Role type
Senior leadership (Head of Tenancy)
Builds
Tenancy services for social housing customers
Domain
Social housing / Community services
Required skills
Strategic and operational leadership, team development, KPI and budget management, compliance with legislative frameworks (Residential Tenancies Act), risk and quality management, stakeholder engagement, trauma-informed practices
Preferred skills
Experience in social housing or human services, digital transformation, sector leadership
Technologies
N/A
Responsibilities
Lead and manage tenancy services; drive service excellence and continuous improvement; ensure compliance, risk, and operational performance; engage stakeholders and build partnerships; lead specialist tenancy support for customers with complex needs
Seniority
Senior, hands-on IC