Customer Service Coordinator
Core
Primary point of contact for seed orders, distribution, and customer-service enquiries, ensuring accurate and timely order fulfilment.
Role type
Customer Service Coordinator (Supply Chain)
Builds
Seed order fulfilment and customer support processes
Domain
Agriculture / Crop Protection / Seeds
Required skills
order processing, customer relationship management, inventory monitoring, stakeholder coordination, data accuracy, safety compliance, system administration, communication, prioritization, Microsoft Excel
Preferred skills
agricultural industry experience, sales/invoicing system usage, inventory management principles, warehouse/logistics coordination, quarantine/customs familiarity
Responsibilities
Process and manage seed orders accurately; coordinate with Supply Chain, Production, Sales, Logistics, and external partners; monitor inventory availability and communicate supply updates; resolve customer enquiries and service issues; maintain accurate customer, order, product, and pricing information in CRM systems; manage customer credits for seed returns; support sales invoicing; liaise with seed-testing organizations and government authorities; promote safe working practices and identify health and safety risks.
Seniority
Individual Contributor, operational level
