Customer Order Specialist Projects
Core
Manages customer order lifecycle including validation, creation, status monitoring, and issue resolution to ensure timely delivery and high satisfaction.
Role type
Order Management Specialist
Builds
Order fulfillment and delivery schedules for lighting and smart solutions
Domain
Supply Chain / Order Management
Required skills
Order validation, manual order creation, delivery proposal preparation, customer inquiry resolution, order status monitoring, master data management, reporting
Preferred skills
Continuous improvement methodologies (Lean/Six Sigma/Agile), problem solving
Technologies
Order management systems
Responsibilities
Accepts and validates sales orders by checking references and validating relevant information; Manages manual order creation for complex projects including milestone delivery and billing schedules; Checks availability of sales orders and prepares delivery proposals; Ensures timely response to customer questions and complaints; Processes customer orders accurately and promptly; Maintains a clean order book; Monitors order status and communicates updates; Resolves order-related issues and discrepancies; Reports monthly on order receipts, deliveries, sales and stock levels; Manages customer master data.
