Client Services Specialist
Core
Manage the full lifecycle of DLL's portfolios for internal departments, external vendor partners, and end-users to ensure excellent customer experiences and service delivery.
Role type
Client Services Specialist (Operations)
Builds
Customer service operations, security registrations, and operational reports for leasing and finance partners
Domain
Leasing, vendor finance, and corporate services
Deliverable
client delivery
Required skills
Client relationship management, service desk operations, security registration maintenance, data integrity management, contract document archiving, exception report management, business compliance, stakeholder communication, time management, Microsoft Office suite proficiency
Preferred skills
Banking/vendor finance/leasing client services experience, understanding of lease products and credit risks
Technologies
InfoLease systems, Microsoft Office suite
Responsibilities
Process and resolve service desk requests, maintain security registrations (PPSR), manage customer data and contractual archives, generate and correct exception/error reports, handle inbound client queries, ensure policy compliance, and support vendor partners with accurate data
Seniority
Mid-level, hands-on IC
