Manager, Engineering Support
Core
Lead a team of Technical Solutions Engineers to triage, diagnose, and resolve production issues across the Bestow Platform for life insurance carriers and enterprise partners.
Role type
Senior IC manager (hands-on engineering support)
Builds
Production support tooling, runbooks, self-service capabilities, and incident response processes for the Bestow Platform
Domain
Life Insurance Technology / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Go, Python, TypeScript, Kubernetes, Google Cloud Platform, gRPC, REST, async messaging, PostgreSQL, SQL, APM, structured logging, session replay, incident management, GenAI developer tools
Preferred skills
Insurance industry experience, fintech or healthcare regulated industry experience
Technologies
Kubernetes, Google Cloud Platform, Go, Python, TypeScript, gRPC, REST, PostgreSQL, BigQuery, incident.io, PagerDuty
Responsibilities
Lead the engineering support queue end-to-end including intake, triage, prioritization, escalation, and resolution; Command production incidents as incident commander or senior technical responder; Replace tribal knowledge with documented processes, runbooks, and automation; Convert recurring pain points into permanent fixes or roadmap items; Develop and coach the Technical Solutions Engineer team; Represent Bestow to carrier partners during escalations and root cause reviews; Ensure launch readiness and team training for new product features.
Seniority
Senior, hands-on IC with management responsibilities
