Contact Centre Specialist
Core
Trusted point of contact for Defence Bank members delivering service across phone, email, webchat, and secure messaging while supporting financial transactions and account management.
Role type
Contact Centre Specialist
Builds
Member banking relationships and digital adoption
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
multi-channel communication, financial transaction processing, compliance adherence, digital tool proficiency, problem-solving, time management, product knowledge retention
Responsibilities
Support members across phone, email, webchat, and SecureMail; assist with enquiries, transactions, account openings, and personal loans; deliver timely and accurate service meeting performance targets; encourage adoption of digital banking services; ensure compliance with legislation and internal policies; maintain and grow product knowledge; advocate for members and promote bank products; contribute to continuous improvement initiatives.