Senior Business Analyst
Core
Delivering a strategic enterprise-wide Complaints Management System implementation for a major university.
Role type
Senior Business Analyst (Enterprise SaaS Implementation)
Builds
Enterprise SaaS platform for complaints and case management
Domain
Higher Education / Governance / Regulatory Compliance
Required skills
Business Analysis, Requirements Elicitation, Process Mapping, Stakeholder Engagement, Workshop Facilitation, Data Migration, Integration Analysis, Testing, Project Lifecycle Management
Preferred skills
Higher Education experience, Case Management systems, Government/Regulatory environments
Technologies
SaaS platforms
Responsibilities
Leading end-to-end business analysis across the full project lifecycle, Facilitating workshops and requirements gathering, Producing current and future state process maps, Supporting enterprise SaaS implementation including integration and data migration, Driving stakeholder alignment across multiple business units, Supporting governance and regulatory compliance outcomes
Seniority
Senior, hands-on IC