ServiceNow Functional Consultant
Core
Senior ServiceNow Functional Consultant engaging with stakeholders to elicit requirements, shape backlogs, and guide platform-native solutions.
Role type
Senior IC ServiceNow Functional Consultant / Business Analyst
Builds
ServiceNow platform configurations, workflows, and service catalogues for enterprise customers
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow platform expertise, requirements elicitation, backlog management, stakeholder facilitation, user story writing, acceptance criteria definition, Agile delivery, workshop leadership, functional design, Flow Designer, service catalogue design
Preferred skills
None stated
Technologies
ServiceNow, Flow Designer, Playbooks, Service Catalogue
Responsibilities
Lead discovery workshops and stakeholder interviews to elicit business requirements; Translate requirements into delivery-ready user stories and acceptance criteria; Guide stakeholders toward native ServiceNow capabilities to minimize customization; Facilitate backlog refinement and prioritization sessions; Design functional solutions including forms, workflows, and portal experiences; Support testing and customer acceptance by clarifying requirements and resolving defects; Deliver training and knowledge transfer sessions to customers.
Seniority
Senior, hands-on IC