Support Technician
Core
Provide end-user support and troubleshoot infrastructure across desktops, servers, networks, and cloud platforms for MSP clients.
Role type
Support Technician (Hybrid Onsite/Service Desk)
Builds
IT support services for MSP clients
Domain
Managed Services Provider (MSP), IT Infrastructure
Deliverable
client delivery
Required skills
Microsoft AD (Azure/On-prem), Windows Server, Exchange, Cloud platforms (Azure AD, Entra, Hyper-V, Citrix, AWS), Network troubleshooting (LAN/WAN), Firewall management, Ticketing systems
Preferred skills
Project deployment experience, Onsite client site visits
Technologies
Microsoft AD, Azure, M365, Exchange, Windows Server, Hyper-V, Citrix, AWS, Entra
Responsibilities
Slaying tickets across Microsoft AD, Azure, M365, and Exchange; Troubleshooting desktops, servers, firewalls, and networks; Supporting cloud platforms; Jumping into project deployments; Splitting time between desk-based support and hands-on onsite work; Collaborating with senior engineers; Venturing out to client sites
Seniority
Individual Contributor, Entry to Mid-level