Key Accounts Manager – Fire Protection Services
Core
Manage a portfolio of key clients for fire protection maintenance and compliance services, acting as the primary point of contact for service queries and escalations.
Role type
Senior Key Accounts Manager (Fire Protection Services)
Builds
Fire protection maintenance and compliance services for commercial and industrial clients
Domain
Fire safety and building services
Deliverable
client delivery
Required skills
Account management, client relationship management, contract and SLA monitoring, site visit management, defect and rectification management, commercial negotiation, fire system knowledge (wet/dry, detection, passive fire, EWIS)
Preferred skills
Building services experience, Uptick and Microsoft Office proficiency, current driver's licence
Responsibilities
Build and maintain strong relationships with key clients; monitor contracts, KPIs, and SLAs; conduct client meetings and site visits; manage outstanding works, defects, and rectifications; support new contract pricing, mobilisation, and handover; ensure services align with relevant standards (e.g., AS 1851).