Enterprise Laptop Refresh Officer
Core
Manage the organization-wide laptop fleet refresh by preparing, configuring, deploying, and replacing staff devices.
Role type
IT Operations / End User Computing Specialist
Builds
Organizational IT infrastructure (laptop fleet)
Domain
IT Operations / Enterprise Mobility Management
Required skills
Windows OS management, Microsoft 365 administration, device configuration, asset management, basic hardware troubleshooting, Microsoft Intune, Windows Autopilot
Preferred skills
Customer service experience, IT study or foundational knowledge, basic cyber security awareness
Technologies
Microsoft Intune, Windows Autopilot, Microsoft 365, Windows OS
Responsibilities
Prepare, configure, deploy, and track devices using Microsoft Intune and Windows Autopilot; Provide hands-on support during laptop handovers including setup and file migration; Deliver first-level IT support for Windows, Microsoft 365, printers, and docking stations; Maintain accurate asset management and deployment records; Collaborate with IT Service Desk and EUC teams on rollout reporting and issue resolution.