Junior Customer Service Agent – Fraud Management (w/m/x)
Core
Protect the company's active vehicle fleet by conducting risk assessments, preventing fraud, and managing critical cases involving customers, authorities, and partners.
Role type
Junior Customer Service Agent (Fraud Management)
Builds
Fraud prevention processes and vehicle fleet protection
Domain
Mobility / Automotive / Fraud Detection
Deliverable
client delivery
Required skills
Risk assessment, background checks, case management, stakeholder communication, legal documentation, vehicle recovery coordination
Preferred skills
Fraud detection experience, risk management experience, advanced customer support experience
Technologies
Internal fraud detection software tools
Responsibilities
Conduct background checks on customers with risk indicators to prevent fraud; Communicate directly with customers in critical situations and manage extraordinary terminations; Coordinate vehicle recovery and asset protection with logistics partners; Prepare legal cases and bill costs to responsible parties; Provide input to product managers and developers to improve fraud detection processes.
Seniority
Junior, hands-on IC
