Contracts - Operations Officer
Core
Operations Officer managing contracts, scheduling, and administrative support for a transport and logistics group, ensuring KPIs are met and relationships with clients and sub-contractors are maintained.
Role type
Operations Officer (Contracts & Administration)
Builds
Transport logistics services for clients via sub-contractors
Domain
Transport & Logistics
Required skills
Contract administration, scheduling, client relationship management, sub-contractor coordination, Work Health and Safety compliance, data entry and reporting, incident escalation, query resolution
Preferred skills
Experience in transport logistics, familiarity with Transport Management Systems (TMS), ability to work rotating rosters including after-hours
Technologies
Transport Management System (TMS), telephone systems
Responsibilities
Book and administer contracts jobs, review and upload daily manifests, prepare client reports and billing audits, handle damage claims and complaints, communicate with clients and sub-contractors to resolve issues, ensure WH&S compliance, perform after-hours handovers and on-call support
Seniority
Individual Contributor, operational level
