Customer Service Officer
Core
Front-of-house support and administration for a youth services hub, ensuring a welcoming environment and connecting young people with appropriate support services.
Role type
Customer Service Officer (Front-of-house & Administration)
Builds
A welcoming, organized front-of-house experience for young people and visitors at a Youth Projects hub.
Domain
Social Services / Youth Support / Non-profit
Deliverable
client delivery
Required skills
Customer service, administration, record keeping, communication, time management, problem solving
Preferred skills
Certificate III in Community Services or Employment Services, experience in people-facing roles
Technologies
None stated
Responsibilities
Managing reception, phone calls, appointments, and meeting room bookings; helping young people and visitors with enquiries; supporting the team with everyday administration and accurate record keeping; keeping site supplies and hub operations on track.
Seniority
Individual Contributor