Staff Customer Reliability Engineer
Core
Senior technical owner for complex, high-severity customer issues in cloud security, diagnosing problems across Kubernetes, Linux, and distributed systems.
Role type
Staff Customer Reliability Engineer (CRE)
Builds
Automation, diagnostics, runbooks, and operational mechanisms to reduce escalations and improve resolution time.
Domain
Cloud Security, Kubernetes, Linux, Public Cloud (AWS/Azure/GCP)
Required skills
Kubernetes, Linux, Public Cloud platforms (AWS/Azure/GCP), Scripting/Programming (Python/Bash/Go), Incident Management, Technical Documentation, Automation, Mentoring, Enterprise Customer Engagement
Preferred skills
Open Source contribution, Hybrid/Multi-cloud experience, Regulated environment experience
Technologies
Falco, Kubernetes, Linux, AWS, Azure, GCP, Python, Bash, Go
Responsibilities
Diagnose difficult problems across cloud infrastructure and distributed systems; Establish and improve standards for troubleshooting and incident readiness; Build automation and runbooks to reduce repeat escalations; Coach and mentor CREs through complex case reviews and technical training; Develop reusable technical content and enablement; Participate in on-call rotation and provide leadership during critical incidents.
Seniority
Staff, hands-on IC with mentorship responsibilities
