Customer Service – Accounts
Core
First point of contact for accounts-related inquiries, managing client accounts, resolving billing/payment issues, and handling high-volume inbound calls for clients and service providers.
Role type
Senior IC customer service representative (accounts)
Builds
Resolutions for billing, payment, and account management inquiries
Domain
Aged care + financial operations
Deliverable
client delivery
Required skills
high-volume inbound call handling, invoice and account statement management, payment and reimbursement processing, billing discrepancy resolution, CRM platform usage, Microsoft Office 365 (Excel), accounting software familiarity (MYOB, QuickBooks, SAP)
Preferred skills
problem-solving, critical thinking, empathy, resilience, adaptability, collaboration
Technologies
Microsoft Office 365, MYOB, QuickBooks, SAP, CRM platforms
Responsibilities
Handle high-volume inbound calls and enquiries, resolve billing or payment issues, manage client accounts by identifying discrepancies, deliver customer service via phone and email, collaborate with internal teams to resolve complex queries, use multiple systems and CRM platforms
Seniority
Junior to Mid-level, hands-on IC