ICT APS5 Project Officer/Help desk
Core
Frontline ICT support for hardware, software, network, and account issues for ACIAR staff in Australia and overseas.
Role type
ICT Support Officer (Helpdesk)
Builds
Reliable ICT services and operational support for ACIAR
Domain
Australian Public Service / Government ICT
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software support, Network administration, User account management, Incident triage, Service level management, ICT asset record maintenance, Cyber security patching, Vendor liaison, Process improvement
Preferred skills
Microsoft on-prem & cloud environment experience, Project support, Knowledge article creation
Technologies
Microsoft on-prem, Cloud environment
Responsibilities
Respond to helpdesk requests and resolve routine ICT issues, Administer user accounts and ICT asset records, Support ICT projects, upgrades, and rollouts, Prepare and update ICT procedures and user guides, Liaise with staff and vendors, Identify recurring issues for process improvements, Support cyber security controls and incident reporting
Seniority
Mid-level, hands-on IC
